Legal & privacy center

1. The service. Hometiko provides a multi-tenant platform that hosts your agency's public website, content management system (CMS), customer relationship management tools (CRM), and AI features (chatbot, semantic matching, listing assistant). Your subscription covers hosting, maintenance, and updates.

2. Your account. You must provide accurate agency information and keep credentials secure. You are responsible for content published under your tenant, including listing accuracy and the legal right to use uploaded photos and materials.

3. Your content stays yours. Listings, leads, media, and text you create remain your property. You grant Hometiko a limited license to host, process, translate, and display this content solely to operate the service. You may export all data at any time.

4. AI features. AI-generated descriptions, translations, and chat replies are drafts produced by machine-learning models. You are responsible for reviewing AI output before publication. AI usage is metered per plan; unused actions do not roll over.

5. Billing. Subscriptions are billed monthly or yearly in advance through our Merchant of Record, which collects and remits applicable VAT, KDV, or sales tax and issues invoices. You may cancel at any time; access continues to the end of the paid period. Fee changes are announced 30 days in advance.

6. Acceptable use. No unlawful listings, discriminatory advertising, scraping of other tenants, or resale of the service without written agreement. We may suspend tenants that endanger platform security or violate law after notice where feasible.

7. Availability & liability. We target 99.9% monthly uptime. The service is provided “as is”; to the extent permitted by law, our aggregate liability is capped at the fees paid in the twelve months preceding the claim. Nothing limits liability for intent or gross negligence.

8. Termination & export. On termination you have 30 days to export listings, leads, and content in machine-readable formats, after which tenant data is deleted per our retention schedule.

9. Governing law. For customers in Türkiye, Turkish law and İstanbul courts apply; for the EU/EEA, German law and Berlin courts; for the USA, Delaware law. Mandatory consumer protections of your home country remain unaffected.

1. Two roles. For agency accounts, Hometiko is the controller of your registration and billing data. For visitor data collected on your agency's site (enquiries, chat transcripts, search queries), your agency is the controller and Hometiko is the processor under a Data Processing Agreement (Art. 28 GDPR).

2. What we process. Account data (name, email, agency details), billing data (handled by our Merchant of Record), usage data (logs, feature usage), and tenant content (listings, leads, media). We do not sell personal data.

3. Legal bases. Contract performance (Art. 6(1)(b)) for operating the platform; legitimate interest (Art. 6(1)(f)) for security and product analytics; consent (Art. 6(1)(a)) for optional cookies and marketing.

4. AI processing. Chat messages and search queries are processed to generate replies and matches. They are stored inside your agency's isolated tenant, are not used to train models across tenants, and can be deleted by the agency at any time.

5. Tenant isolation. Each agency's data lives in a logically isolated tenant. Visitor data captured on one agency's site is never pooled with, shared with, or visible to another agency.

6. Transfers & retention. Data is hosted in the EU. Sub-processors outside the EU/EEA are bound by Standard Contractual Clauses. Account data is kept for the life of the account plus statutory retention periods; tenant data is deleted 30 days after termination.

7. Your rights. Access, rectification, erasure, restriction, portability, and objection (Art. 15–21), plus complaint to a supervisory authority — for us, the Berlin Commissioner for Data Protection. Contact: privacy@hometiko.com.

1. Data controller. Under the Turkish Personal Data Protection Law No. 6698 (“KVKK”), the data controller for Turkish agency accounts is Hometiko Yazılım A.Ş. For visitor data on agency websites, the agency acts as veri sorumlusu and Hometiko as veri işleyen (processor).

2. Purposes of processing. Establishing and performing the service contract, operating website/CMS/CRM/AI features, invoicing through the Merchant of Record, security, and fulfilment of legal obligations (Art. 5/2 KVKK).

3. Categories. Identity and contact data, customer transaction data, marketing preferences (with explicit consent), and transaction security data (logs, IP).

4. Transfer abroad. Where data is transferred outside Türkiye (e.g. EU hosting), it is done per Art. 9 KVKK — with explicit consent or adequacy/commitment mechanisms approved by the KVKK Board, and registered in VERBİS where required.

5. Your rights (Art. 11). You may request information on whether your data is processed, its purposes, recipients, correction, deletion, and compensation for unlawful processing. Applications: kvkk@hometiko.com or by registered mail to our İstanbul address; we respond within 30 days free of charge.

6. E-invoicing & KDV. Invoices for Turkish customers are issued with KDV via the Merchant of Record, compatible with e-Arşiv requirements.

1. Scope. This notice supplements our Privacy Policy for residents of California (CCPA as amended by CPRA) and states with comparable laws (Virginia, Colorado, Connecticut, Utah, Texas).

2. Categories collected. Identifiers (name, email, IP), commercial information (subscription and billing records via our Merchant of Record), internet activity (pages viewed, searches on agency sites), and professional information (agency, role). We collect no sensitive-category data beyond login credentials.

3. No sale, no sharing. We do not sell personal information and do not share it for cross-context behavioral advertising. Therefore no “Do Not Sell or Share” opt-out is required — but we honor Global Privacy Control signals for cookies.

4. Your rights. Right to know, correct, delete, and port your personal information, and to non-discrimination for exercising these rights. Authorized agents may submit requests with proof of authorization.

5. Requests. Email privacy@hometiko.com with the subject “US Privacy Request”. We verify identity via your account email and respond within 45 days (extendable once by 45 days).

6. Service-provider role. For visitor data collected on an agency's website, Hometiko acts as a “service provider”/“processor” to that agency and processes data only per our agreement with them.

1. Strictly necessary. Session, authentication, language preference, and security cookies. Always on — the platform cannot work without them.

2. Functional & analytics (consent-based). Privacy-friendly, first-party analytics measuring page views and feature usage per tenant. No cross-site tracking, no advertising cookies, no third-party ad networks.

3. Agency sites. Each agency website hosted on Hometiko shows its own consent banner where required (EU/UK/Türkiye) and stores consent per visitor. Agencies choose which optional categories to enable.

4. Managing consent. Change your choices anytime via the “Cookie settings” link in the site footer, or through browser controls. Withdrawing consent does not affect prior lawful processing.

Anbieter. Hometiko GmbH, Musterstraße 12, 10115 Berlin, Deutschland.

Kontakt. E-Mail: legal@hometiko.com · Telefon: +49 30 000000-0.

Vertretung. Geschäftsführung: [Name]. Registergericht: AG Charlottenburg, HRB 000000 B.

Umsatzsteuer. USt-IdNr.: DE000000000. Verantwortlich i.S.d. § 18 Abs. 2 MStV: [Name], Anschrift wie oben.

Plattform der EU-Kommission zur Online-Streitbeilegung: ec.europa.eu/consumers/odr. Wir sind nicht verpflichtet und nicht bereit, an Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teilzunehmen.